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OHA Drinking Water Services Water Advisory Details |
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| PWS ID: | OR41 94489 |
| PWS Name: | WHALESHEAD BEACH RESORT, LLC |
| Advisory Type: | Boil Water |
| Reason: | Loss of Pressure |
| Area Affected: | Partial - Total loss of pressure due to a leak affecting the upper area of the park section T, OV and I. |
| Affected Populations: | All |
| Begin Date: | Apr 17, 2024 |
| Date Lifted: | May 08, 2024 |
| Contacted By: | DOWNS, KENT (DWP) |
| Who Was Contacted: | Deanna Strange |
| Contact Phone: | 203-309-9330 |
| Details: | 04.17.2024-DWS received a complaint from a resident at Whaleshead via DWS phone duty line. The caller informed us that the drinking water at Whaleshead was shut off this morning. The work crew was told last night that they would have to be shutting off the water, but no one provided timely notification to the affected residents. Residents were notified this morning, three hours after the water was shut off. The caller had additional concerns regarding a possible diesel spill on the roads by the repair vehicles that could be seeping into the water system. Deanna Strange, Whaleshead operation manager was contacted. Deanna clarified that management did know last night that the water would be shut off and the water was not fully shut off until the boil advisory was issues today at 10:30 am. The issue was detected through a resident that called to report a leak some. The leak has been detected and staff are repairing the leak affecting the upper area of the park. Sections T, OV and I.
Regarding the possible diesel fuel spill, Deanna reported that they had a backhoe digging up areas during the leak investigation, but no diesel spill observed. Giovanni Rangel, the maintenance supervisor is onsite and corroborated this.
The boil will be lifted once lab results show absence of coliform contamination. Update 04/17/2024: A Whaleshead community member reached out to me informing me that additional sections of the park not included in the initial boil advisory notice have been out of water. Deanna has reposted the boil that has now extended to sections S and U. Update 04/19/2024: The leak affecting sections S, OV, and I was found and repaired. Water has been restored to these sections. Workers on site have found another leak affecting sections U and T. The leak seems to be in a brushy area that is not easily accessible with machines. workers may have to hand shovel. Water will be shut off in sections U and T to preserve water and avoid burning up the pump. The boil advisory for sections S, T, U, OV and I, is still in effect. Update 04/30/2024: 04.30.2024-Trish Rivers, with Flintstone properties, informed me that the situation at Whaleshead with the leaks in the distribution lines is still ongoing. Trish expressed that their biggest challenge is not having any drawings of the water lines and limited knowledge on the system itself. They have a crucial repair and partial upgrade planned on Thursday. Water will be shut down for the better part of the day, but if all goes as planned, Trish is expecting the system to be running smoothly after the upgrades. The operator will then collect water samples for coliform analysis. The boil water advisory is expected to be lifted this Friday in the afternoon (05.03.24), or the following Monday (05.06.24) at the latest. Update 05/03/2024: 05.03.2024- Deanna Strange reported that full service has been restored to the affected sections of the park. Water had to be trucked in to recover their reserves. The operator is monitoring the repairs and will continue to do so throughout the weekend. Repairs are expected to help with water supply and service. No further issues or interruptions to service are anticipated at this time. bacteriological samples will be collected on 05.06.24. If lab results are free of bacterial contamination, the operator expects to lift the boil no later than 05.08.24. Lifted 05/08/2024: Water samples came back absent of coliform contamination. Customers in sections S, T, U, OV and I, have been notified that the boil is lifted. Operator posted instructions for customers to flush household pipes and faucets, dump existing ice and flush the water feed lines for automatic ice makers. No further actions needed at this time. |