OHA Drinking Water Services
Contact Report Details |
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| PWS ID: | OR41 00624 | ||
| PWS Name: | PHILOMATH PUBLIC WORKS | ||
| Who Was Contacted and Phone: | Kevin Fear (541) 929-3579 | ||
| Contact Date: | 11/20/2009 | ||
| Contacted By: | PARMENTER, AMY (REGION 2) | ||
| Contact Method/Location: | Office | ||
| Assistance Type: | WATER QUALITY COMPLAINT | ||
| Reasons: | Operations None |
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| Details: | SUMMARY: pressure complaint and procedure development DETAILS: I received a complaint from a resident served by the Starlight Village booster pump station of pressure fluctuations and outages. He said that neighbors had talked with the city council/city planner/city manager, but he didnt know if anyone had talked with the water system operators. I talked with Kevin Fear, the DRC operator, who said there was a pump outage and loss of pressure (10 psi at the top of the hill, but there are some homes with higher connections) in August of this year and another a year prior. Kevin also talked with the complainant (see letter in file). The system issued a boil water notice and coliform samples were negative. This area, serving 30-35 homes, also experiences surging pressures which Kevin said the the developer of the subdivision and a pump company are looking into. Kevin has also been in contact with Rob Henry with the circuit rider program, who is providing assistance. Philomath wrote a procedure following the DWPs BMPs and a letter to the residents informing them of what they should do in the event of a service outage and what they can expect from the city. I approved the procedure and letter with recommendations. ACTION NEEDED: Philomath needs to let me know when they issue boil water notices and follow their procedure. They will also keep me informed of the progress of the surging pressure investigation. A backup generator is not required at this time due to the infrequency of losses of pressure to less than 20 psi. See correspondence in file. | ||