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OHA Drinking Water Services Contact Report Details
PWS ID:	OR41 00911
PWS Name:	TOOLEY WATER DISTRICT

Who Was Contacted:	John Amery
Contact Phone:	541-340-0032 (Email address hidden)
Contact Date:	05/20/2021
Contacted By:	BAILEY, NICOLE (WASCO COUNTY)
Contact Method/Location:	Phone

Assistance Type:	INCIDENT RESPONSE
Reasons:	Nitrate

Details:	John Amery contacted the health department and the drinking water program via email to inform us that the pump for the upper well they have been using since turning off the lower well has failed. They requested information on what to do if they needed to turn on the lower well in case they couldn't fix it before using the water in the reservoirs. They mentioned they have been monitoring the lower well for nitrate levels and they have varied but some tests have been close to the MCL (9.6ppm on 4/20). Michelle from the drinking water program responded in the email chain with instructions on notifying the customers on the activation of the well if that needs to be done. She attached a blank public notice template. He responded that the pump is partially working again but isn't sounding too great. I called him to ensure that he knew I was following the conversation and to let him know to send me a copy of the public notice if the need to use it. He told me about the several avenues they take to inform the public and will send me a copy if they need to turn the lower well on. I asked them about where they were at with the follow up with applying for a grant to install treatment or get a new source for the water system. He mentioned that there was a public comment period that was taking awhile for the grant to be awarded but they expect an update or possibly a conclusion next month. Update: John Amery followed up and has confirmed that the lower well is activated due to the failing upper well pump. He provided a completed public notice and a nitrate log of the previous 4 months of nitrate levels. The nitrate levels fluctuate vastly and 4 of the 8 samples are above half the MCL. His public notice will be posted online and in community locations, they will be calling customers and activating the local emergency ever bridge alerts system. They hope to have the upper well functional tomorrow.