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OHA Drinking Water Services Contact Report Details
PWS ID:	OR41 01449
PWS Name:	MARSHLAND WATER ASSOCIATION

Who Was Contacted and Phone:	Theresa Davis (503) 830-0548
Contact Date:	09/07/2016
Contacted By:	NUSRALA, JAMES (REGION 1)
Contact Method/Location:	Office

Assistance Type:	WATER QUALITY COMPLAINT
Reasons:	Operations N/A

Details:	SUMMARY: water usage and rate complaint DETAILS: Caller called as water system has noted excessive water use and corresponding high water bills for customer. Water system has threatened to disconnect service by mid-September if balance not paid for a couple of unpaid months. Caller has requested water meter usage records from operator but has not received anything apparently. Caller has checked for leaks and has not seen any in-house plumbing or seen meter dial spin when all water in house is off. I mentioned her call to system operator, who is aware of the issue and indicated that DWS regulates water quality not rates. I provided contact information for state public utility commission to her, upon request, but mentioned that my research showed that water system not regulated for rates by PUC. ACTION NEEDED: Provide support and answer any questions about water quality in future by caller.