OHA Drinking Water Services
Contact Report Details |
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| PWS ID: | OR41 00002 | ||
| PWS Name: | ADRIAN, CITY OF | ||
| Who Was Contacted: | Shawn Synder | ||
| Contact Phone: | 541-372-2179 | ||
| Contact Date: | 08/22/2023 | ||
| Contacted By: | CIVIL WEST ENGINEERS, INC (DWP) | ||
| Contact Method/Location: | Field | ||
| Assistance Type: | CIRCUIT RIDER ASSISTANCE | ||
| Details: | Background/Problem Identification: Casey Lyon of OHA reached back out to the circuit rider on behalf of Shawn Snyder from the City of Adrian for further assistance regarding the SAM registration process. Assistance Provided: The circuit rider reached out to Shawn Synder, the City’s Administrator, to help navigate the SAM registration website. Shawn noted that she was stuck on a certain page that was asking for information that she did not have. The circuit rider was able to coach Shawn through the page by using alternative information. The circuit rider continued to call Shawn every week to check on her progress & offered assistance to any issues. Shawn left VM that she had managed to get through the whole process the week of September 17th, 2023. Follow-Up Actions Needed: The circuit rider can provide further assistance as needed. |
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