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OHA Drinking Water Services Contact Report Details
PWS ID:	OR41 01513
PWS Name:	HILLSBORO, CITY OF

Who Was Contacted:	Sarah Honious
Contact Phone:	440-799-2151
Contact Date:	06/29/2021
Contacted By:	ALFAFARA, NICOLE (DWP)
Contact Method/Location:	Phone

Assistance Type:	WATER QUALITY COMPLAINT
Reasons:	Other

Details:	Tenants of a mobile home community in Washington County informed DWS of their water quality concerns. The mobile home community property is a customer of City of Hillsboro. The tenant referenced slick and slimy water back in early February of 2021 and hypothesized petroleum contamination. DWS staff followed-up with the City of Hillsboro. The City of Hillsboro has been in contact with the tenant, is aware of their water quality concerns, and has reviewed water quality data at/near the meter of the mobile home park to determine the water being delivered to the park is safe. 7/6/21: DWS staff provided a website for information on free lead testing and the OHA data website with multiple links that provides information on the public water system supplying water to the mobile home park. Park Management took grab samples in February, April and July (sampling for coliform and sometimes Total Petroleum Hydrocarbons). Tenants expressed frustration with the slow dissemination of those results. 7/23/21: DWS staff reached out to Park Management to follow-up on drinking water concerns expressed by Tenant Association. 8/3/21: Park Management contracted a consulting firm in July to assess the property's drinking water quality. Eleven samples analyzed for diesel- and oil-range Total Petroleum Hydrocarbons were all non-detect. The report with these results was disseminated by Park Management to the Tenant Association and to DWS staff. 8/24/21: Tenant Association member provided DWS update stating on July 20-21st water in a few homes was oily and sticky again. DWS Staff encouraged Tenant Association members and Park Management to foster a relationship where expressed water quality concerns can be investigated. The City of Hillsboro reached out to DWS staff about the concerns at the mobile home community inquiring about how water systems are classified and contaminants that may result in oily/greasy water with no taste or odor issues.